Free People at 160 Walt Whitman Road, Huntington Station, New York.

I purchased the quill parka online for my daughter, but it was too big. I returned the large at Walt Whitman and was helped by Carla. I explained how disappointed my daughter was and Carla went ABOVE AND BEYOND to get the jacket in a medium for me. Days later, she contacted me and told me she found the jacket in PA...needless to say, my daughter is ecstatic, but I was overwhelmed by the amazing customer service from Carla. All of the associates were extremely helpful in this store as well. Once again, Thank You Carla!